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All materials
are
©Copyright 2007-2008
Boodles of Baskets
9705 Menard Street
Windsor, Ontario
N8P 1G6
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| Our Parent Company |
| Our Webkinz/Lil'kinz are sold under the
umbrella of our parent company Boodles of Baskets. All credit card
receipts will be from Boodles of Baskets |
| Our Promise |
| Your satisfaction is our top priority. If
for any reason during the ordering, shipping or receiving of your Webkinz/Lil'kinz
you are not completely satisfied, please do not hesitate to contact us at
once. |
| Privacy Policy |
Personal Information
The information you provide to us is stored, offline, and secured by
Boodles of Baskets. Under no circumstances do we sell, rent or otherwise
disclose ANY personal information provided to us, by you, EVER.
Your Credit Card
All credit card transactions are processed offline. Your information
is gathered through Mal's E-Commerce, a leading shopping cart server, and
is gathered using the strictest 128-bit encryption methods. Once your
information is received through their secure server, we delete it off
their servers. |
| Order Processing |
| Orders are shipped Monday to
Friday (Business Days Only)
Processing times are as follows:
Orders received by 1pm EST Monday-Friday (Business Days Only) are
processed and shipped the same day.
Orders received after 1pm, on weekends or holidays are processed and
shipped the next business day.
Christmas orders may require 1-2 extra processing days depending on
volume.
Shipping times vary based on destination, please see our
order page for specific timing. |
| Taxes |
| Taxes are calculated based on where the
order is being delivered not based on where the sender lives. If the
correct province/state is not chosen during the order process and/or
incorrect taxes are applied we will make the necessary corrections on your
behalf and charge your credit card accordingly. |
| Shipping Policy |
Delivery
Our shipping is done via CANPAR. Deliveries are made between 9 and 6
EST Monday to Friday. CANPAR does not allow time specific deliveries for
either ground or SELECT shipments (eg. by 1pm). CANPAR does not phone to
arrange deliveries for either ground or SELECT shipments. Delivery times
(eg. 1 day) are estimates and are not guaranteed, unless SELECT shipping
is chosen. SELECT service does not apply between December 19 and January
1. Shipment times reflect business days. Shipping to remote locations in
Canada and the USA, may require more time and an increase in shipping
costs. We will not be held responsible for delays due to weather or other
acts of God.
Hospital/Retirement/Colleges/and the like-We will
not be held responsible for gifts that have been delivered to shipping and
receiving, but not forwarded to the patient/student/recipient by the
accepting facility.
Non Delivery/Re-Delivery
If a recipient is not home when an order is delivered, and it is a
house or business, a note will be left on the door instructing the
recipient to either call the number provided to arrange for delivery or to
sign the note with instructions on where to leave the gift for a
re-delivery attempt the following business day. Due to their nature, no
such notice will be left at apartments or office buildings. After two
attempts, the gift will be returned to us. We will inform you immediately
for further delivery instructions. An extra delivery charge will apply.
Incorrect Address
If your order is returned to us due to an incorrect address provided
by you, we will contact you immediately for a correction, and the package
will be re-shipped at an additional shipping fee. If an address
change request is made while the package is on route, an additional
shipping fee of $5.00 will apply. It is the customer's
responsibility to provide us with a complete and correct address. Please
check your addresses carefully! (Including a daytime phone number where
the recipient can be reached is highly recommended.)
NSR (No Signature Required)
We will, if requested by you, leave a gift on the porch or by the back
door with a "NO SIGNATURE REQUIRED" sticker. However, we assume no
responsibility for the package against theft, weather, or any other
occurrence, once the package has been left in the requested location.
Delivery Tracking- As long as you provide us with
a valid email address, you will receive a tracking number for your order.
Please go to www.canpar.com and enter
this number to track your order. We can track your order for you for a $5
tracking fee per item. |
| Return Policy |
| Each Webkinz is double checked when
packaged to ensure the tag is attached. There are absolutely no
refunds or returns on Webkinz or Webkinz products. All damaged shipments must be reported within 5 business
days. We will make every effort to replace damaged items within this
time, however we cannot be responsible for damage not reported within this
time frame. Please keep all damaged merchandise and packaging as it may
be requested by the carrier.
Any goods returned to us without prior authorization
will not be refunded. The shipping costs of unauthorized returns will not
be refunded. Shipping and handling charges are non-refundable.
All orders cancelled after the credit card has been
processed and before merchandise has been shipped are subject to a $5.00
cancellation fee and a 20% restocking fee.
We reserve the right to change, amend,
update or cancel this policy at anytime without notice.
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and the USA
